Client Support Representative

Job description

What You’ll Do

As a TeamSupport Tier 1 Client Support Representative you will act as a frontline ambassador for TeamSupport’s product suite, primarily SnapEngage, our enterprise chat solution. You’ll answer questions, solve problems and provide support to clients, employees, and prospective clients alike and ensure our customers receive a positive, friendly support experience. You’ll gain exposure to all parts of the business and will have the opportunity to build and hone your technical and communication skill sets.

This position will be located in our Berlin, Germany office.

In this role you will:

  • Be an ambassador for TeamSupport to clients, you will be an expert in our products, services, and our team.

  • Answer incoming client questions through live chat, email, and the occasional phone call, escalating as necessary.

  • Answer basic to moderate technical questions and capture feedback and with new requirements to share with the Support and Product teams.

  • Manage your ticket queue, ensuring a prompt and friendly follow up for issue resolution with our clients.

  • Constantly collaborate in process and overall team improvement, being vocal about ideas and opportunities when you see them.

  • Always be a force for good and positively contribute to the culture.

Requirements

 

About You (this role is perfect if you have)

  • At least one year of experience in a technical customer service role.

  • Comfort with technology - you don’t mind breaking things in order to fix them.

  • Enjoy helping others achieve their success using technology solutions.

  • A driven, proactive results oriented problem solver that believes that support is mission critical to growth and retention

  • Passionate about coming up with creative solutions and strategic recommendations.

Why Work Here 

  • Remote working opportunity through the COVID-19 pandemic, then hybrid remote/in-person model once it’s safe to return to an office environment.
  • Company-sponsored educational and growth opportunities.
  • Open door management and a leadership team that listens and cares about your professional growth.
  • Wellness, rewards, and give-back programs.
  • Weekly German class. 

Who We Are

Founded in 2008, TeamSupport is the leading B2B-focused Customer Support solution that brings all of your teams together to increase the enterprise value of your business by strengthening customer relationships. This results in reduced churn, consistent renewals, account expansion, and advocacy. Based in Dallas with offices in Boulder, CO, Berlin, Germany, and Cape Town, South Africa - TeamSupport is deeply committed to providing a unique, exceptional employee and client experience.

TeamSupport is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.